Welcome back to Dallas Maids! Today we have a difficult subject to discuss: what to do when cleaning staff steals your customers.
Running a cleaning company successfully depends on building an honest, well-trained team and a regular clientele. When your employees poach customers and work directly for the customers, it’s extremely dangerous for your business. Therefore, it’s also dangerous for the livelihoods that depend upon your company.
Should you find an employee stealing your customers, it’s in your best interest to prosecute, thus dissuading other employees from stealing too.
Having filed multiple lawsuits on behalf of Dallas Maids, I provide proven methods in one of my books: “What To Do When Your Cleaning Staff Steals Your Customers“.
These methods have led to successful settlements that have resulted in recovering thousands of dollars in damages. No one enjoys taking the legal route, especially with someone that was part of your company.
But win or lose, you’ll have sent a message that you take poaching deadly seriously. Hopefully, they will reconsider stealing your customers and stay away from legal trouble.
Prevention is always the best measure. Always make sure your customer knows that doing this is not only ilegal, but also, that this doesn’t play in their favor in the long run. It always helps to be transparent and let them know why they should stay with a cleaning company, even if it’s not your company.
If your customers are aware of the cons of switching from a house cleaning company with insurance and background checks to a single individual, they will think twice before doing that.
That’s all for today! Remember to check Dallas Maids’ booking page if you need a maid service in Dallas. Bookmark our blog to stay tuned with our news and cleaning hacks. We’ll be back soon!